About Us
Our Company
In 1986, the world of employee benefits changed dramatically with the passage of COBRA. Infinisource, then known as COBRA Compliance Systems, Inc., was founded to help employers and insurance professionals navigate through the cumbersome and challenging information associated with benefit-related federal regulations.
Easing the administrative complexity for more than 1 million insured in 50 states, Infinisource provides administration for COBRA, Flexible Spending Accounts, Premium Only Plans, Health Reimbursement Arrangements, Health Spending Accounts, Direct Billing, HIPAA Solved, a HIPAA Privacy and Security solution, and an on-line eligibility and enrollment solution, Infinisolved®. Our vision has been to make Infinisource the benefit administrator of choice for small and midsize employers by offering a complete suite of products and services. In 2008, Infinisource added payroll services by acquiring Payroll, established in 1998 as the first and only payroll company to offer real time Internet payroll processing using an "Application Service Provider" (ASP) model.
To complete the benefits package, Infinisource offers educational seminars and webinars and compliance resources. With a foundation of over 22 years, 275,000 seminar attendees and over 15,000 administrative clients, Infinisource continues to provide the outsourcing solutions employers need.
Our Commitment to You
At Infinisource, our No. 1 priority is people. Whether it's the Customer Service Representative answering the phone, the client or agent asking technical questions or a plan participant calling about premium payments, it all begins with people.
Our people benefit from this in several ways:
We maintain personal working relationships with contacts at the IRS and DOL. These interactions are pivotal in remaining on top of critical updates to employee benefit law. Our commitment to providing our clients with up-to-date legal research, combined with a dedicated procedural practice, has allowed us to successfully protect our clients from compliance failure for over two decades.
Our dedication to outstanding service has led to a client retention rate over 90 percent. It is the people behind the technology that will continue to guide us through relationships with our clients and each other.